Privacy policy
This policy explains how 1st Choice Vocal Productions Ltd collects, uses, stores and protects personal information from website visitors and podcast production clients in Mole Valley, Surrey and across the UK.
Effective date: 21 February 2025 | Version 1.0
01 / Our commitment
1st Choice Vocal Productions Ltd respects the information entrusted to us by businesses, charities, public bodies and independent creators. This policy applies to our website, enquiries, email conversations, commissioned podcast work and the project files you provide.
We follow the UK General Data Protection Regulation and the Data Protection Act 2018. The policy describes what we collect, why we use it, who may process it for us and how long we keep it.
Privacy queries are handled directly by 1st Choice Vocal Productions Ltd at H14 Kennel Lane, Mole Valley, Surrey, RH6 0AY. Please contact us using the details at the end of this policy.
02 / Information we receive
We keep collection focused.
When you contact us, we may receive your name, email address, telephone number, organisation, project outline and the message you choose to send.
We use this information to respond, assess your production needs and arrange a suitable conversation. The lawful basis is consent when you choose to contact us, followed by legitimate interest in handling a genuine business enquiry.
Client work may include episode briefs, guest details, transcripts, recordings, artwork references, publishing instructions and our communication history.
We process these materials to provide the agreed editing, sound design and post-production service. The lawful basis is performance of a contract or steps taken before entering one.
We may review enquiry patterns, delivery issues and anonymised feedback so we can improve how the studio communicates and works.
We use legitimate interest for this limited purpose. We do not need to identify you to understand recurring service issues.
Please avoid sending sensitive personal data unless it is necessary for an agreed production. Interview content can sometimes include personal details because a contributor has chosen to discuss them.
We handle such material only for the project purpose, apply appropriate safeguards and follow your instructions about access and publication.
03 / Use and sharing
Your details let us reply to enquiries, deliver contracted production work, issue invoices, process payments and keep a clear record of project decisions.
We do not sell or rent personal data. Audio content is never shared for our own promotion or with another client without your explicit written permission, except where you have instructed us to prepare a published episode.
We remain responsible for choosing processors carefully and keeping access proportionate to the task.
04 / Protection
We use access controls, encrypted connections and UK-based storage where available for client work. Access is limited to the people and services that need it to complete the agreed production.
12 months
Typical retention for enquiry data after the conversation ends.
6 years
Client project records may be kept after completion for legal and accounting needs.
Private by default
Raw recordings and working files are not public unless you direct publication.
Retention can change when a legal obligation, dispute or written client instruction requires it. When information is no longer needed, we securely delete it or remove identifying details where appropriate.
05 / Website use
This website uses essential cookies where needed for core operation, security and basic preferences. These cookies do not build a personal advertising profile.
If analytics are introduced, we will explain the provider, purpose and available choices before using any non-essential analytics cookies. You can manage cookie preferences through the relevant settings offered on the website.
We do not sell personal data collected through this website. Your browser may also provide controls for restricting cookies, although some site functions may then behave differently.
06 / Your control
You can ask us to confirm whether we hold your personal data and request access, correction, deletion, portability or restriction. You can also object to processing based on legitimate interest and withdraw consent where consent is the basis.
We may need to verify your identity before responding. We aim to reply within one month, subject to the legal rules that apply to the request.
You have the right to complain to the Information Commissioner's Office (ICO). Details are available at ico.org.uk.
Send a privacy question or rights request to the team handling your production information.
Questions about your data?
Tell us what you need clarified. We will explain how your contact details, communications or audio files are handled.